Client Testimonials

Nicole impressively analyzed, designed, managed third party resources, tested and implemented a completely undefined and urgent regulatory compliance need. Her methodical, end-to-end and quality-oriented approach provided for a solid solution in a very aggressive timeline. Her leadership and partnership were priceless to me as the Program Manager and to the effort overall. Her design became the preferred approach for all other solutions to follow.

Working with Nicole is a dream – she tailors her questions in a personal manner and asks pointed follow-ups.  Her communication is straightforward, thoughtful, and very detailed.  I had high expectations for how Nicole would affect my business, but she blew me away with the deliverables she provided, including templates, workflows, and process manuals.  The way Nicole designed our process paid for itself a thousand times over in the amount of time and headaches it saved.

Nicole’s reputation as a change agent with the ability to define and communicate, and then deliver on a strategic solution is well-deserved. From innovating at the execution level, to redesigning business processes, and enabling them with lean effective resource models, Nicole has impressed me with her ability to navigate into the details and back up to the big picture. As an advocate for her organization and her peers, Nicole secured sponsorship for and hosted the Financial Services customer event, demonstrating her leadership and influence both at her company and among her peers. I view Nicole as a trusted partner.

Nicole’s meticulous attention to detail, thorough work ethic, and excellent project management skills are all attributes that stand out and can be vouched for. We had several projects that could have gone awry had Nicole not pointed out the roadblocks and provided critical subject matter expertise when needed most.  I was particularly impressed by Nicole’s uncanny ability to lead initiatives to fruition given the tight deadlines and demanding stakeholders.

Working with Nicole is the best investment I could have made in my time and energy for my business. When we started, I was incredibly overwhelmed by not only what I wanted for my business, but what was currently happening in it. I had so many big ideas and they all felt as if they were looming above my head. Nicole helped me to put down all the plates that were spinning and really evaluate what was a now problem, and what could be tackled through a set of small, digestible goals over a 1, 3 and 5 year period. I no longer feel burnt out by everything I want to achieve, and I’m really excited about not only the direction of my business, but the roadmap that Nicole helped me build to figure out the most effective way to get there.

Nicole provided me with an overwhelming sense of relief.  I was feeling substantial stress and decision fatigue; focusing on the bigger picture was a challenge when there were so many daily details taking up my time.

Nicole listened to the challenges I was facing, both in the organizational structure of my business and my mindset surrounding business decisions.  She created a clear and actionable plan for me to get back on track.  I went from working in reactive mode to proactive mode, and my business was immediately propelled forward as a result of following Nicole’s guidance.

She is professional in her communication, always on time with deliverables, and extremely knowledgeable in designing personal and business processes for success.  I feel as though my priorities are in line and I’m in control; my day to day operations are running smoother than ever, which has had an immensely positive impact on the customer experience.

Working with Nicole was so incredibly invaluable. I knew that she was a process design ninja from our other collaborations, but I didn’t realize all the ways she could benefit me and my business until we sat down and worked together. She helped me create a long-term map for my business, hash out daily behaviors (which is always something I struggled with), and – perhaps most importantly – really gave me such clarity on myself as a CEO and business owner. She also gave me incredible insight into the best way for me to work, which has been so invaluable over the last couple months. It really wasn’t just accountability, it was also insight and clarity into myself and my business that was tremendously helpful! I’m so grateful for Nicole and all the help she’s given me!

Nicole is a very flexible, smart and open minded advisor, who will suit her work approach to best suit her client’s circumstances and personality while digging deep and uncovering the true issues and roadblocks to the client’s objectives. She’s capable of both looking at things from a bigger picture and analyzing the small crucial details of situations. Her work is a fundamental piece to build clarity and effectively solve problems and challenges in a way that has long term positive effects.

Nicole is a well-articulated, professional speaker that was a pleasure to have as our inaugural MasterClass presenter!  While it’s clear that Nicole’s knowledge on process is vast, she tailored the information in way that was easily digestible for our attendees.  The audience included an international audience, not all of whom are native English speakers, and Nicole was able to make everyone feel comfortable and included.  She set the bar high for our MasterClass program! 

The Power of Process masterclass taught me how to adopt a highly effective, simplistic and efficient thinking framework to get things done and achieve objectives in my professional and personal life. I highly recommend it as a key resource for anyone who’s trying to act/operate more effectively and efficiently in their lives and achieve their objectives.

The Master Course explained the importance of process, for your personal and professional life. As a freelancer, I have different clients. Finding an effective process is key. This course helped me help my clients.